Question

Not Accepting PAC Code details

  • 29 March 2023
  • 3 replies
  • 125 views
Z
Rank

I enter my PAC code from Three, Surname, Transaction number, old number and new number as requested. Says Something Wrong. Been round the houses with live chat. Need specific instructions. Why is this such hard work?

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3 replies

Jeni Howarth
Rank

I am having exactly the same problem and cannot contact anyone for help

andewhite
Rank
Userlevel 8
Badge +9

Okay @Jeni Howarth and @Zeda, I’d suggest contacting the iD social media customer support team privately by using facebook (via Messenger), or Twitter (by DM), so they can assist with your PAC submission. 

The agents work until 8pm weekdays (6pm at weekends).
🍀

Tom
Rank
Userlevel 7
Badge +4

Hi @Jeni Howarth & @Zeda 

 

Please try the port form again with your surname in all caps and making sure the transaction number begins with a “4”.

 

Let us know how you get on and if you need further assistance.

 

Tom

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