Question

Not received my bonus

  • 5 December 2023
  • 12 replies
  • 101 views
B
Rank
Userlevel 1

Hello, last week I took out a contract with an S23 Ultra and 100GB and in it it said it included a Galaxy Watch 6 however when my phone arrived, there was no watch. I don't understand why because it says in my contract "Includes a Samsung Galaxy Watch 6 Black". Can anyone help?

12 replies

andewhite
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Userlevel 8
Badge +9

Did you purchase your handset online from the iD website @Benek?

B
Rank
Userlevel 1

It was via Carphone Warehouse IIRC @andewhite 

andewhite
Rank
Userlevel 8
Badge +9

Sounds like you’ll need to contact the seller, Carphone Warehouse (CPW), about the bonus product promotion for your S23 purchase.

 

B
Rank
Userlevel 1

What's the best way to contact them?

andewhite
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Userlevel 8
Badge +9

The CPW website shows customer service number of 0370 111 6565.

https://selfhelp.carphonewarehouse.com/SelfHelp/request.do?forward=contactus

 

CPW customer service also answer queries on X (Twitter) and Facebook. 

B
Rank
Userlevel 1

Thank you. I shall contact them and see if they can do anything 

Tom
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Userlevel 7
Badge +4

Hi @Benek 

 

As suggested by @andewhite we’d recommend contacting Carphone Warehouse directly about this, I don’t believe this promotion was ran on our website.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

Hello @Tom 

I've called Carphone Warehouse yesterday and they said they escalated my issue and should be in contact in a few days so hopefully they can do something about that. I was just a bit confused because while ordering it, it said it included a Galaxy Watch and that matches with what it says on my iD Mobile contract yet on my confirmation of the order email from Carphone Warehouse it mentions a Galaxy Smart Tag (which did in fact arrive alongside my smartphone)

Tom
Rank
Userlevel 7
Badge +4

Hi @Benek 

 

Glad to hear you’re in contact with the seller about this now.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
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Userlevel 1

I called them last Thursday and they said that they will be in contact with me in the next few days as they have escalated the issue but so far I haven't heard a thing 

Kash
Rank
Userlevel 7
Badge +7

@Benek,

I’m sure they will be in touch soon but you can contact them directly if you prefer.

Please let us know if you require assistance with anything else.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

Yeah if I don't hear from them in a couple more days I will contact them to chase it up 

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