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Not recieved ID mobile number.

  • 3 March 2022
  • 7 replies
  • 315 views
L
Rank

My SIM came for a SIM only contract but the number not with it.

I need that number to activate the SIM but I cannot find it even in my emails.

I purchased the SIM through carphone warehouse and after trying it in a phone it still would not connect.

Any ideas?

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Best answer by andewhite 3 March 2022, 14:58

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Luke1234,

New iD SIM cards are supposed to be already activated.

I suggest go back to the Carphone Warehouse and get them to give you a replacement.

Also, your original receipt should have the mobile number for the SIM card.

Anyway - good luck!

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Luke1234,

As above, all of our contracts come activated so popping the SIM in and simply calling someone you know and asking them to verify should get you the number.

We also send this on an email for any orders placed via our website, or shown on the invocie as mentioned above.

Let us know if you need any help still.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Thanks for the help. After a replacement sim and many times on the live chat i then had to activate that sim but they took forever and i couldn't do it myself as the code never came but they helped me in the end. Not the best experience but it has been resolved!

Kash
Rank
Userlevel 7
Badge +7

Hi @Luke1234,

We are sorry to hear this.

If you require further assistance please do let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
LeanneB82
Rank

Hi. I have ordered a new phone / sim online with ID and cannot see my mobile number anywhere. Can you please help as I have a PAC code and cannot progress that until I have my ID number. Thanks!

Tom
Rank
Userlevel 8
Badge +4

Hi @LeanneB82 

 

Sorry to see you can’t find the new iD Mobile phone number, I’d recommend double checking any order confirmation emails to see if the phone number is in there, if it isn’t no need to worry! Let us know here and we can send you a private message to grab some details and find it for you.

 

Alternatively you can contact us directly on our iD Mobile Live Chat, our Facebook page or even our Twitter page!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

@LeanneB82 i found my number by putting the SIM card in the phone, a text came through once I’d set the phone up 

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