I received a text asking me to pay an outstanding amount to regain access to services. This has happened before and I paid it and got usage back of data, calls and texts almost immediately after. However, this time I have still not got access to any of this and I paid it 2 days ago now. It says on my ID Account that this was paid. I have turned my phone on and off to see if that helped but nothing still.Â
Best answer by WelshPaul
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+6
It's supposed to automatically reconnect your services within an hour or two of payment. If the system hasn't done it automatically then you will need to speak to a live chat agent, and request they enable your services. You can do that here.
Thank you, the link to live chat doesn’t work for me I cannot get through there or on the phoneÂ
+6
The link is working for me. The live chat button can take a while to load depending on how fast or slow your internet connection is.
FYI - There is no telephone support! so I have no idea who you're calling. 👀
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