Question

number hasn’t switched over as agreed

Hi all my number hasn’t switched over as agreed .

received no tex , and the day is nearly over . Not good service

Userlevel 8

Has your old provider’s SIM card stopped working @Tajpal Bharry?

The online switching timescales from iD state transfer happen between 8am - 10pm on the date scheduled for the number transfer @Tajpal Bharry.

Both sim are still active. Nothing switched over yet.

what happens after these slo you have shown.

if the switch doesn’t happen. So far have no faith in this company. Or the way we have to contact you for help.

Userlevel 8

Okay @Tajpal Bharry, I’m just a forum member like yourself.

If your old service provider’s SIM card is working for calls, texts and mobile data, it seems unlikely your switch will be happening today.

FYI, this customer forum is the very slowest way of getting assistance from iD support.
The primary iD Mobile support channels are:

By Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
By private message using Facebook Messenger.
By X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends).

Userlevel 7

Hi @Tajpal Bharry,

Welcome to the Community!

Just checking if you got in touch with the team regarding this?

If you require further assistance, please get back to us here.

Kash

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