Solved

Number not transferred

  • 4 December 2020
  • 9 replies
  • 203 views
S
Rank
Userlevel 1

New customer to ID mobile. Provided PAC code to ID on Monday PM (5 days ago). Number didn’t port over. Contacted ID via live chat and provided all the information again and was told it would port by 6pm today. It hasn’t.

Now cannot contact ID via phone because the automated messages are just in a loop and don’t ever let you speak to someone. Plus the live chat constantly says that all agents are busy and to try again later.

Terrible service so far. Can someone from ID please assist with number porting. Needless to say I will be withholding all payments until this is sorted.

icon

Best answer by Thestorm632 7 December 2020, 15:25

View original
This topic has been closed for comments

9 replies

T
Rank
Userlevel 1

Same problem here too, is see lots of people with the same problem

S
Rank
Userlevel 1

Really, how long have you been waiting now? 
 

B
Rank
Userlevel 1

It’s been a week for me. Managed to speak to a real person on Wednesday through live chat and they said it was still being processed and would be fast tracked but still nothing today.

S
Rank
Userlevel 1

I’ve spoken to two people now on the live chat. Both have said it will be completed the next day and it hasn’t. If it’s not sorted by the end of Monday I will cancel the contract. 
Such bad service. 

T
Rank
Userlevel 1

Finally sorted, managed to talk to someone over chat yesterday, and it’s now ported the number 

S
Rank
Userlevel 1

Yes me too mine has ported over too now 

B
Rank
Userlevel 1

I’m still waiting but they said it would be before 6pm today. Did they send a text to the new phone to say it had been ported?

 

S
Rank
Userlevel 1

Yes I got a text message on my new phone. Really hope yours gets sorted today 

Ryan
Rank
Userlevel 6
Badge +10

Hi @BeenCalledWorse,

Are you still facing problems? We have sent you a PM just in case you are.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Terms & Conditions
Why iD Mobile?