Question

Old number has not switched to my ID SIM

  • 28 October 2023
  • 8 replies
  • 142 views
R
Rank
Userlevel 1

I requested the switch from EE on 25/10 and I was told it would happen on 27/10 (yesterday). My number is still active on my old SIM. I see there are delays switching from O2. Is this also the case with other networks? 

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8 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @RhysR,

Welcome to the Community!

Just checking how you got on with the number port has it now ported over?

If you still require assistance, please let us know.

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

Yes thanks Kash, I messaged ID on Twitter/X 2 days ago which seemed to help, and it switched over today. 

S
Rank
Userlevel 1

Hi. I am having the same problem, oddly one person can ring me on my old ported number, for everyone else it is showing up as a new number. It has my old, ported number on the ID limited app dashboard. I have tried going into iPhone settings to update the number and it doesn't save. Can someone please help! Unable to fully use properly as the number hasn't fully came across it seems. 

andewhite
Rank
Userlevel 8
Badge +9

Hi. I am having the same problem, oddly one person can ring me on my old ported number, for everyone else it is showing up as a new number. It has my old, ported number on the ID limited app dashboard. I have tried going into iPhone settings to update the number and it doesn't save. Can someone please help! Unable to fully use properly as the number hasn't fully came across it seems. 

Have you tried a NETWORK RESET @Sinkorswim? 
The Apple iOS user guide will usually explain how to do this. 

Tom
Rank
Userlevel 7
Badge +4

Hi @RhysR 

 

Glad to hear the team on Twitter could help out here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Sinkorswim 

 

I’d recommend the above from @andewhite to try a network reset.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

Hi. I am having the same problem, oddly one person can ring me on my old ported number, for everyone else it is showing up as a new number. It has my old, ported number on the ID limited app dashboard. I have tried going into iPhone settings to update the number and it doesn't save. Can someone please help! Unable to fully use properly as the number hasn't fully came across it seems. 

Have you tried a NETWORK RESET @Sinkorswim? 
The Apple iOS user guide will usually explain how to do this. 

This worked! Thanks so much.

Kash
Rank
Userlevel 7
Badge +7

@Sinkorswim,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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