Question

old number still hasnt transferred after 1 week

  • 28 March 2020
  • 6 replies
  • 116 views

My old number still hasn’t transferred to new iD sim after a week ? 
many ideas how much longer this may take as it is causing a lot of inconvenience.

thanks 


6 replies

Userlevel 1

I'm in the same boat I've been waiting since Monday my old contract finishes on Tuesday so I hope it's done soon. To be fair to ID they have refunded a week's service for the problems 

Fingers crossed it’s soon, 🤞🏼

Userlevel 6
Badge +8

Hi @Amylee89  @Yeahdude80 

 

If it’s been longer than 3 working days since you submitted your PAC (code) to us.  Then we’d suggest either trying to submit it again (and see if that allows you to).

 

Hi @Amylee89  @Yeahdude80 

 

If it’s been longer than 3 working days since you submitted your PAC (code) to us.  Then we’d suggest either trying to submit it again (and see if that allows you to).

-or-

Send an email and include the following:

• Your full name
• Full address including postcode
• Telephone number
• Email address

What telephone number would you send via email? Old one is deactivated and don’t want the new one. Such a hassle.

Userlevel 3
Badge +5

Hi @teashaped, how can we help you today?

 

Will

Userlevel 6
Badge +9

Hi @teashaped,

We have replied to your other post as we no longer offer email support. Thank you.

Ryan

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