opened box

  • 14 December 2023
  • 3 replies
  • 33 views
Todd Keli
Rank

Good morning,

I have received my phone but the box has been opened. It's for a Christmas present.

Please find enclosed pictures 

Can you advise me on what to do?

Regards

Kelley

 

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Todd Keli 

 

Sorry to see this, with some of the Samsung Galaxy A series boxes being a softer cardboard than other devices they can get a little bashed in shipping, I’d recommend double checking the contents of the package itself to ensure the device is okay.

 

However given the condition of this packaging, we’d understand if you’d like to explore the option of an exchange, please contact the vendor you’ve purchased via, if you’ve purchased via iD Mobile directly please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Todd Keli
Rank

Thank you for the reply a Tom. I ordered the phone from Curry's. 

I will contact them thanks.

Kash
Rank
Userlevel 7
Badge +7

Hi @Todd Keli,

We hope that you managed to get this resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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