Question

Order cancelled

  • 10 April 2021
  • 3 replies
  • 74 views
J

I made an order today and received an email shortly after informing me that my order didn’t pass security checks so was cancelled. I’d like to know why this was and how I can try again. I require a new phone quite soon so aim to sort this ASAP. Thank you 

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Jholleran 

All our pay monthly contracts are subject to credit and internal security checks. Where you advised in the email what check you had failed on?

-Mohsin

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J

Hi Mohsin,

The email only stated ‘We’re sorry but we’ve had to cancel your order as it didn’t pass our internal security checks.

Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.’ So I have no idea where the problem has come from. 
Jane

 

Will
Rank
Userlevel 6
Badge +8

Hi @Jholleran,

 

That’ll be the Internal Security Check flagging up something about your order. Did the name and address provided match the card details used and delivery address?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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