Just ordered an upgrade on my contract and due to the activities on my bank card my bank it has declined the payment despite allowing the £0.01 payment as this was the fraud activation on the account. How can I pay the upfront payment as I've tried the help on the site and those stupid chat bots won't accept my question and then the site has logged me out while I waited in a queue for someone to help me. Is there a phone number I can call to speak to a real person?
This topic has been closed for comments
Userlevel 6
+10
Hi
We would advise trying to place your order again as it has likely been cancelled due to the failed payment. Please let us know how that goes and in the meantime, please try our Live Chat Team again as you should be able to get through to an agent soon.
Ryan
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more