Question

OTP messages not coming through after switch

  • 20 May 2023
  • 5 replies
  • 27 views
N
Rank

Hiya

Since switching to ID few days ago, I no longer receive OTP messages from my bank so I'm unable to log in. Bank told me it's an issue with my network.

How to fix it?

This topic has been closed for comments

5 replies

Siân
Rank
Userlevel 3
Badge +1

Hi @Natalia Dresler we have sent you a message about this now.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

Thanks Sian, I replied. Any chance we can speed up this process? I really need an access to my bank.

Tom
Rank
Userlevel 7
Badge +4

Hi @Natalia Dresler 

 

We aren’t a live chat service on the community messages, should you wish to speak to a live chat service I’d recommend the link here.

 

We’ll respond on private messages when we can.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

Hi @Natalia Dresler 

 

We aren’t a live chat service on the community messages, should you wish to speak to a live chat service I’d recommend the link here.

 

We’ll respond on private messages when we can.

 

Tom

Tom,

 

I tried yesterday and had as much luck with resolving it with them as with you via private message. 

Perhaps me cancelling my direct debit will provide the solution required.

 

Regards

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Natalia Dresler,

Contrary to popular belief, cancelling your Direct Debit would only negatively impact you as it would lead to missed payments causing an impact on your credit file.

This isn’t something we’d recommend.

Mohammed

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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