Question

out of bill charges

Can you tell me how I have used extra on my date when it says 2.6 used and I've got 10

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Userlevel 8

This is just a user forum for iD customers @Matthew Andrew.

Forum members can’t look at customer accounts - I’d suggest using iD online Live Chat for assistance.

The agents work until 8pm on weekdays.

Userlevel 7

Hi @Leanneperkins0910

I’m not quite sure what you’re referring to here, have you used 2.6GB out of your monthly 10GB allowance?

We wouldn’t have visibility to the websites used in particular but the iD Mobile app/website would track the data used.

Tom

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