Question

Out of plan charges on bill are incorrect

  • 13 April 2022
  • 1 reply
  • 39 views

My out of plan charges are charging me £4.80 for texts to India; however, none of these texts ever delivered. As such, these should not be charged. 

 

How can I get my money back?


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1 reply

Userlevel 8
Badge +9

Hello @dominic watters,

You could try getting a refund via iD live chat - type “talk to a person” once you get connected.

However, sending an SMS doesn’t guarantee it’ll be delivered, with most UK mobile operators charging for sending, but without guaranteeing delivery.

Anyway, good luck.

Why iD Mobile?