Question

PAC after contract expiry

  • 4 January 2024
  • 2 replies
  • 13 views
V
Rank

Hi - My contracted ended 26 Dec, but I neglected to request a PAC beforehand. I can no longer receive the PAC via texting or my account page. Can someone please assist me.

Thanks

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Do you mean your 24-month minimum term ended, @vanderoux? 

Your contract does not end unless you cancel the contract as per the terms & conditions, or use a PAC or STAC and switch to a new provider.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @vanderoux 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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