Question

Pac code not accepted

  • 6 April 2023
  • 7 replies
  • 133 views
T
Rank
Userlevel 1

Hi, Just trying to swith my number from Virgin Mobile to ID but my PAC code given to me a couple of days ago won’t work. I have entered all the correct information but just keep getting 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

WHY is this such a problem ?

This topic has been closed for comments

7 replies

andewhite
Rank
Userlevel 8
Badge +9

Try entering your SURNAME in CAPITAL letters @TrevInNotts.

T
Rank
Userlevel 1

Try entering your SURNAME in CAPITAL letters @TrevInNotts.

NO that don’t work. If I can’t switch I’ll just give up and stay with Virgin

Kash
Rank
Userlevel 7
Badge +7

Hi @TrevInNotts,

Welcome to the Community!

Are you still having issues with the port?

If so please let us know here and we will help you our via PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hey @TrevInNotts,

Make sure also the transaction number begins with 4.

This is found on your Welcome to iD email.

If you still want to cancel or need help, let us know here.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Hey @TrevInNotts,

Make sure also the transaction number begins with 4.

This is found on your Welcome to iD email.

If you still want to cancel or need help, let us know here.

Mohammed

 

Yes believe it or not I did put the correct transaction number from the email. The system is BROKEN, FIX IT.

Number transferred now so finished.

T
Rank
Userlevel 1

Hi @TrevInNotts,

Welcome to the Community!

Are you still having issues with the port?

If so please let us know here and we will help you our via PM.

 

Kash

Well none of the replies were helpful, I sorted out the problem myself so not really going to mark any answer “Most Helpful” because they were not

S
Rank
Userlevel 1

Hi @TrevInNotts,

Welcome to the Community!

Are you still having issues with the port?

If so please let us know here and we will help you our via PM.

 

Kash

Well none of the replies were helpful, I sorted out the problem myself so not really going to mark any answer “Most Helpful” because they were not

Eventually porting request was accepted - used capital letter in surname.

 

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