I would like to keep the old number and filled up the form with the PAC code and sent it to ID as requested, waited a couple of days and still unable to use the old number. then contacted ID on live chat and was told it will happen the next day, but after 2 days still nothing happened. filled the form again and sent it to ID , waited 24hrs and guess what? still unable to use the old number. so at present i am paying two different networks and can’t see the light at the end of the tunnel. Also being unable to speak with customer services does not help.
I have read other people had the same issue, so i would appreciate if someone can post how they managed to get it sorted.
Best answer by Mohammed
I’m sorry to hear that.
Ports take up to 48-hours to complete, but those submitted on Friday/Weekend don’t get picked up until next working day.
If your port has not completed by tomorrow evening, please reply here and we will look into this further.