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PAC code transfer failure

H
Rank
Userlevel 1

Hi, my PAC code transfer hasn’t been completed by the time provided. I was told it would be done between 8am and 10am 12/05/2022 but still waiting. My previous contract has been stopped so I need this completed ASAP. I’ve restarted my phone multiple times and my number still isn’t appearing. Any guidance on timeframe expected?

 

I have also just tried to create an account via the app and despite using the ID Mobile number provided, I don’t receive any message with the security code. This is a terrible way to start a new contract with yourselves. 

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Best answer by WelshPaul 12 May 2022, 12:22

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8 replies

WelshPaul
Rank
Userlevel 8
Badge +6

It can take up until 6pm to complete. All three of our numbers were ported in th afternoon on iD Mobile. You will have to wait, it will port across at some point today.

H
Rank
Userlevel 1

Ok, thanks for letting me know. I will keep monitoring it until then, however the messaging is misleading.

H
Rank
Userlevel 1

Hi, just to make you aware, the problem was resolved and the number was successful transferred. Thanks for your help and reassurance!

WelshPaul
Rank
Userlevel 8
Badge +6

You’re welcome! 👍

I
Rank

Hi there,

 

I was given a pac code to switch from Id to another provider and it expired yesterday. Apparently it was wrong so I couldn’t kept my old number. Please help me to get a new pac code

Rory
Rank
Userlevel 5
Badge +6

Hi @iamluvrinne, just text PAC to 65075 or contact the Facebook, Twitter or Live Chat teams.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Hayley Kidd
Rank

Hi I’m having issues with my pac code- I’ve tried transferring over but it says it’s failed - I can’t see a way to call you to find out how to solve this… 
I’ve checked that the pac code is correct so it seems to be an issue your end. Can you let me know how I can resolve this please? 

Kash
Rank
Userlevel 7
Badge +7

Hi @Hayley Kidd,

We are sorry to hear about this.

To avoid long wait times with responses could you please contact us via Live Chat, Facebook or Twitter so that we can resolve it as quickly as possible.

 

Thanks,

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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