I was meant to have been transferred over yesterday according to the text i received from ID Mobile.
it didn’t happen, do they text you every time you have been moved?
it is very frustrating as i have reminders for appointments etc coming through and i worry they will be missed
Best answer by Billigmeister
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Hey
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Here’s what iD Mobile advise online if the switch doesn’t happen as expected:
Hey
this is helpful - i think the automated messages they send for ones from the weekend are incorrect. it should happen on tuesday according to that.
although it is a worry about how hard it is to get in contact with ID mobile directly with issues though. they rely on “self help” or peer support more than most companies….
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Perhaps the low price point for iD line rentals is one reason why they’re 100% online for all help & support
This forum isn’t a place for real time live chat - iD staff usually check forum posts once-a-day, sometimes less frequently.
In my experience Facebook Messenger or X (Twitter) DM are the most effective way of talking to iD support. The agents work until 8pm weekdays (6pm at weekends).
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Yep - i can see they are definitely a “no frills” approach to support.
anyway - almost at same time as i sent last post, message came through that it had changed over.
thanks for you help and advice guys - much appreciated
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That’s good
When everything works, iD Mobile is great, but they can be frustrating when things go wrong and need fixing.
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