Question

PAC ISSUE

  • 17 July 2023
  • 2 replies
  • 15 views
Hussnain Raza Shah Syed
Rank

Im a new customer and I can't seem to provide my PAC code.

Every Time I try to submit my PAC code, I get a message saying the link is unavailable. I've tried getting in contact with Live chat, but I get the same error message.

I've tried on the app and online but I keep getting the same message of the link not working. I've also tried doing it via WiFi and mobile data, but that doesn't help either…

Can anyone help? I really want to provide my PAC code so I can get my old number back,

I tried many times but still issue is same

Thanks. 

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Hussnain Raza Shah Syed, not much time left for solving this issue today because iD Mobile customer service closes at 8pm on weekdays. 

You can leave customer service an out-of-hours message, about the PAC issues you’ve got, using Facebook Messenger, or a Twitter DM.

It should be looked at before iD staff get around to reading your post in this public forum.
🤞

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Hussnain Raza Shah Syed 

 

Have you already submitted your PAC code at checkout/purchase?

 

If so, you won’t need to submit it again on the port form, it’ll port over on the date given/selected.

 

If you haven’t provided this and are still having issues on the port form, please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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