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PAC switch hasn't happened.

T
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Userlevel 1

I’ve received an email confirming my request to switch to ID mobile at 12:48 on 05/04/23 which should have changed my number the next following day, but my number still hasn’t switched and my old SIM still continues to work.

I’ve tried rebooting and removing both SIM cards to no avail. This means I’ve currently paid for 6 extra days of my previous contract as it’s not been cut off due to the PAC issue.

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Best answer by andewhite 12 April 2023, 10:50

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10 replies

andewhite
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Userlevel 8
Badge +9

If your old SIM card is still active, doesn’t sound like iD Mobile have processed your PAC request @TibiFJ.

The quickest way to sort this out is contact the customer care team by:

  • Contact iD privately on Facebook (Messenger), or Twitter (DM).
  • Use the iD live chat service -  type “talk to a person” after connecting.

Customer care agents work until 8pm on weekdays (6pm at weekends).
🍀

T
Rank
Userlevel 1

If your old SIM card is still active, doesn’t sound like iD Mobile have processed your PAC request @TibiFJ.

The quickest way to sort this out is contact the customer care team by:

  • Contact iD privately on Facebook (Messenger), or Twitter (DM).
  • Use the iD live chat service -  type “talk to a person” after connecting.

Customer care agents work until 8pm on weekdays (6pm at weekends).
🍀

Thanks Andrewhite.

 

For anyone else having issues I spoke to them via live chat after waiting approximately 30 minutes. My delay was caused by the bank holiday (even though it was submitted on Wednesday around 12 noon). The agent confirmed it will be completed by 6pm today.

Tom
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Userlevel 7
Badge +4

Hi @TibiFJ 

 

It looks like you’ve got everything sorted here, just want to pop in and make sure your port has gone through as expected?

 

Please let us know if you need anything else, thanks @andewhite for helping out here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Hi Tom,

Yes it all went through fine eventually

Kash
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Userlevel 7
Badge +7

Hi @TibiFJ,

Glad to hear that it has been resolved.

Please get back to us if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Anna Green
Rank

Hi,

 

My PAC switch was supposed to happen today, but still not gone through? Can anyone help please? 

 

Thank you

andewhite
Rank
Userlevel 8
Badge +9

Hi,

 

My PAC switch was supposed to happen today, but still not gone through? Can anyone help please? 

 

Thank you

iD say it can take up until 10pm for a number transfer to be completed, on the date the transfer is scheduled. I think the quickest way to sort this out is to contact the customer service team by:

  • Using Facebook (Messenger), or Twitter (X) DM.
  • Use iD live chat service -  type “talk to a person” after connecting.

The agents work until 8pm on weekdays

Anna Green
Rank

Hi, it still hasn't happened? 

andewhite
Rank
Userlevel 8
Badge +9

Hi, it still hasn't happened? 

If I was in this position, I think I’d contact the iD customer service team by using Facebook Messenger, or Twitter (X) DM.

The agents work until 8pm on weekdays.

Tom
Rank
Userlevel 7
Badge +4

Hi @Anna Green 

 

I’m sorry to hear this, what issues are you having to say it hasn’t happened?

 

It would typically complete by 10pm on the date given/provided.

 

How are calls/texts?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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