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PAC "there is an issue with the information you've submitted"

  • 4 April 2023
  • 5 replies
  • 286 views
S
Rank
Userlevel 1

Hi, I’ve entered all of my details into the PAC submit form as I want to keep my old phone number from my previous network. However, the webpage says that there is an issue with the details I’ve submitted even though I am certain that all of the information is correct. Could I have assistance please?

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Best answer by andewhite 4 April 2023, 14:34

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Try entering your SURNAME in CAPITAL letters @Spring.
🤞 

S
Rank
Userlevel 1

@andewhite Hi, thank you for the advice. I already tried that and at first it looked like it was working, but gave me an error message last second

andewhite
Rank
Userlevel 8
Badge +9

I assume your transaction number begins with “4”?

Anyway, you can ‘talk’ to iD Mobile about this by:

  • Using the online live chat service.
  • Sending them a private message on facebook, or Twitter.

The agents work 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).

S
Rank
Userlevel 1

@andewhite thank you for mentioning Twitter, I used that to resolve the issue

Tom
Rank
Userlevel 7
Badge +4

Hi @Spring 

 

Glad to hear that @andewhite and our Twitter team were able to assist you here, please let us know here or the Twitter team know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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