pac wont work

  • 24 November 2023
  • 1 reply
  • 24 views
Lucy Richardson
Rank

Hi

 

i am trying to transfer to ID but my PAC Or some details aren’t being accepted. I’m wondering if it’s my surname? I am recently married so my surname has changed from Naylor to Richardson  - my EE account is under Naylor and my ID account under Richardson. 
 

thanks,

lucy

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Lucy Richardson 

 

If your contract with us is in your new name you’d need to use the new name on our side, does the transaction number you’re using on the port form begin with a 4?

 

Tom

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