Hello, I recently updated my contract from a old one to a new one, keeping the same number. However, I am still paying for my old contract as well as my new one. I am wondering why this is. Could somebody please contact me? I would like to resolve this.
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Userlevel 7
+7
Hi
If you upgraded you should only have the one contract. Did you purchase a new contract instead?
Â
Kash
I'm fairly certain I upgraded to a new contract. That was my intent and what I asked for in the store. I also kept my same mobile number, so I assume it was a upgrade. Also the ID app is only showing info for my old contract, not my new one
Userlevel 7
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Â
Kash
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