Good day, I've just made a monthly payment plus I made and additional payment of 40 pounds to put towards my future billing buy it's not showing.
Hi
Â
The bill itself should automatically take away from anything extra you’ve put into it, if you’ve made an overpayment of £40, a £20 bill should take away from that first, leaving £40 in credit on the account.
Â
Tom
Good day,Â
Â
I made 2 x payments one to pay for end of this month and another for December.
Â
But I now have a bill for 20 pounds, please take this payment from the 40 pounds extra I paid last month please.Â
Â
It's showing a minus in payments but it's telling me I owe you more money. I don't understand.
Â
Please deduct this month's payment from the extra money I paid pleaseÂ
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more