Payments by DD | iD Mobile Community
Skip to main content
Question

Payments by DD

  • September 28, 2021
  • 3 replies
  • 36 views

Why are my family receiving emails saying payments are due; payments have always been made by DD without problems. And why can I not talk to anyone at ID

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • September 28, 2021

Hello @PButton,

You’ve probably been affected by a significant problem iD had with their systems, namely:

We're aware of an issue where some customers have been sent an outstanding balance notification in error. This has resulted in an increase in customers trying to access the iD Mobile app which is then adding quite a bit of load to the system.

Apparently, another email will soon be sent out apologising and explaining this was an iD error. There’s further information here.  


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • September 28, 2021

And to contact iD directly, try their Live Chat service here.

Type “talk to a person” to avoid the annoying 24/7 chat-bot - good luck!


Will R
iD Mobile Employee
  • iD Mobile Employee
  • September 28, 2021

Hi @PButton,

 

You’re always welcome to speak to us here, and if you’d like, we’ll happily drop you a Private Message to review your account.

 

That being said, on this occasion we are aware of an issue where some customers have been sent an outstanding balance notification in error. We're working on restoring access to the iD Mobile app so those affected can check their balance as soon as possible. We apologise for any inconvenience this may have caused. Please follow the link below for the most up to date information:

 

https://community.idmobile.co.uk/announcements-16/customer-notice-collections-notification-incorrectly-sent-out-to-some-customers-45634

 

Will