Why are my family receiving emails saying payments are due; payments have always been made by DD without problems. And why can I not talk to anyone at ID
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Userlevel 8
+9
Hello
You’ve probably been affected by a significant problem iD had with their systems, namely:
“We're aware of an issue where some customers have been sent an outstanding balance notification in error. This has resulted in an increase in customers trying to access the iD Mobile app which is then adding quite a bit of load to the system.”
Apparently, another email will soon be sent out apologising and explaining this was an iD error. There’s further information here.
Userlevel 8
+9
And to contact iD directly, try their Live Chat service here.
Type “talk to a person” to avoid the annoying 24/7 chat-bot - good luck!
Userlevel 6
+8
Hi
You’re always welcome to speak to us here, and if you’d like, we’ll happily drop you a Private Message to review your account.
That being said, on this occasion we are aware of an issue where some customers have been sent an outstanding balance notification in error. We're working on restoring access to the iD Mobile app so those affected can check their balance as soon as possible. We apologise for any inconvenience this may have caused. Please follow the link below for the most up to date information:
Will
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