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Phone number hasn't transfered but says it has

  • 23 June 2023
  • 7 replies
  • 127 views
Lois Bishop
Rank

I transfered my old number over a while ago but when I message some people I still come up as the number ID assigned me but people can reach my using my old number too 

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Best answer by Kash 9 July 2023, 12:14

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

This could be an issue with iMessage if using an iPhone, or “Chat features” (in the Messages) if using an Android handset.

Sometimes a “Network Reset” can fix the issue @Lois Bishop. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Lois Bishop,

Welcome to the Community!

Just checking if your issue is resolved?

If you still require assistance, please let us know and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lois Bishop
Rank

Hi the issue isn't resolved could I have some help please

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Lois Bishop,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lois Bishop
Rank

Hi I still haven't had any help with this issue. Thanks 

 

andewhite
Rank
Userlevel 8
Badge +9

Hi I still haven't had any help with this issue. Thanks 

 

Did you reply to the Private Message from iD support, to your Community account, @Lois Bishop? 

If I was in your position @Lois Bishop, I’d use iD’s online live chat, Facebook Messenger, or send a Twitter DM to contact iD customer support.

The support teams work until 8pm weekdays.

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Lois Bishop,

We’re already dealing with this via PM and have responded.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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