I ordered my id mobile and new sim, which arrived the day later. When ordering I placed a pac code in before checking out as requested- which meant I could transfer from EE keeping the same number, it stated my number would change over to my original number which I wanted to keep on Tuesday 25th (today) I have tried all recommended action but my new phone is still using a different number. What am I supposed to do to keep my old number like requested???
phone number hasnt changed over to my original numver i requested to keep
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I also can’t log into my id mobile app as when I type my original number in (the one I chose to keep) it says my number isn’t live. So I can’t log into my account eitherÂ
Userlevel 8
+9
I ordered my id mobile and new sim, which arrived the day later. When ordering I placed a pac code in before checking out as requested- which meant I could transfer from EE keeping the same number, it stated my number would change over to my original number which I wanted to keep on Tuesday 25th (today) I have tried all recommended action but my new phone is still using a different number. What am I supposed to do to keep my old number like requested???
Number transfers aren’t immediate
It can sometimes take until 10pm for the port to be properly completed by iD Mobile.
When I joined iD Mobile, my port completed at around 3pm on the date scheduled for my switch.
🤞 Â
Userlevel 7
+4
Hi
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As
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You’ll need to register an iD Mobile app/website account before logging in, please let us know how you get on and if you require any further assistance.
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Tom
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