Solved

Phone number is unknown

  • 16 January 2021
  • 3 replies
  • 301 views

Userlevel 1

When I go to Settings> About Phone, my phone number is coming up as unknown. As a result, I’m no longer receiving any calls or texts. This is a fairly new phone but this has not happened before- I was able to receive texts yesterday but I’m not sure why I can’t today. I’ve re-inserted the SIM and turned my phone off and back on again but still no change.

 

Can someone help me please?

 

 

 

 

icon

Best answer by Will 20 January 2021, 15:56

View original

This topic has been closed for comments

3 replies

Userlevel 6
Badge +8

Hi @nieaota,

 

We did have some network issues relating to the sending and receiving of text messages on Saturday, but these have since been fixed. Are you still having the same issue, or is it resolved now?

 

Will

Userlevel 1

Hi there,

Yes my issue has been resolved now! Thank you

 

 

 

Userlevel 5
Badge +8

Thank you for the update @nieaota 

 

We are pleased this issue has now been resolved.

 

Michelle 

Why iD Mobile?