Can someone from iD mobile contact me to fix this please? I don’t know how else to get in touch short of calling your complaints line.
My port was scheduled to happen on Wednesday 31st May. Having issues with text messages, I tried your online chat to be told all agents were busy and to try again later. I tried again to be told agents were still busy dealing with other customers. I wrote a message on this community on an existing thread here:
Situation right now - I can send texts and dial out from BOTH sims. Receiving texts and calls come to the iD sim. Texting INFO to 85075 on my Plusnet sim indicates my contract with them is still active - hence I assume I’m paying Plusnet as well as iD!
I can’t complete iMessage or FaceTime setup on the phone with the iD sim in because activation is failing. I’ve followed Apple’s own guidance here so I’m fairly sure this is related to the fact the switch doesn’t seem to have completed properly - https://support.apple.com/en-gb/HT201422
Please can someone contact me to get this sorted?