I’ve had a message from ID mobile saying my old number has been transferred over and to restart my device. I have done this. It works on normal text but on iMessage it shows as the number ID mobile allocated rather than my old number.
how do I resolve this?
+7
Hi
Welcome to the Community!
Please can you try the below:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
Kash
Thank you, I reached out to them on FB and it took a few tries but I’ve got it sorted now 😊
+7
Hi
Glad to hear that this is resolved.
If you require further assistance in the future, please get back to us.
Kash
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