Question

Phone received but no Sim.

  • 17 May 2023
  • 3 replies
  • 8 views
C
Rank

How do I get in touch with ID mobile to send out the Sim and phone number.

Also , there is no FAQ on website to address this issue.

This topic has been closed for comments

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Carla99, is this a new contract or an upgrade?

If you upgraded to a phone contract, we don’t send SIMs out with these anymore so just use your old one.

If you purchased a new contract, then we would need to get a replacement sent. It’s quickest to pick one up for free via Currys though but if you want us to message you here to get one sent out we can.

Let us know.

 

Mohammed

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C
Rank

Hi Mohammed, this was a new contract.

Please could you arrange for a replacement Sim.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Carla99 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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