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Pixel 4a (5G) Turn off 5g

  • 6 October 2022
  • 8 replies
  • 277 views
Daniel Provis
Rank
Userlevel 1

Hi Everyone,

I am hoping someone here will be able to help me. I have a Pixel 4a (5G). Wherever it connects to a 5g network I have issues with making phone calls and network drop out. I wanted to turn off the 5g part and stick with 4g which seems to work seamlessly.

I have googled how to turn of the 5g but all of the guides show options in the menu that I cannot see. It seems as though ID have hidden some of the options.

Any help will be gratefully received.

All the best

Daniel 

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Best answer by WelshPaul 7 October 2022, 21:51

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8 replies

andewhite
Rank
Userlevel 8
Badge +9

The mobile networks often hide certain options to prevent their customers from making unwanted changes and this could be one of them.

I know iD hide certain Wi-Fi Calling options, compared to EE for example.
Looks like iD might be doing it with network selection option for mobile data as well.

Anyway, good luck @Daniel Provis.

Tom
Rank
Userlevel 7
Badge +4

Hi @Daniel Provis 

 

Please try the following;

 

Go to settings, select Network and Internet, SIMs, select Preferred network type and you should be able to switch between 3G/4G and 5G here.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Daniel Provis
Rank
Userlevel 1

Hi Tom,

The option to select preferred network type is not there.

 

WelshPaul
Rank
Userlevel 8
Badge +6

I have just checked for the option on my iD Mobile supplied Pixel 6 and I can confirm that the option to change preferred network type is indeed missing. In fact, many of the options are either greyed out or missing completely which is something I have never seen before! 😮

WelshPaul
Rank
Userlevel 8
Badge +6

There is another way:

  • Open phone dialler and type in * # * # 4636 # * # * then tap on "phone information"
  • Change "Set network preferred type"

Default value should you want to revert back to factory setting:

NR/LTE/GSM/WCDMA

(NR = 5G / LTE = 4G / GSM = 2G / WCDMA = 3G)

Tom
Rank
Userlevel 7
Badge +4

Hi @Daniel Provis 

 

Sorry to hear my suggestion didn’t work, have you tried the above suggestion from @WelshPaul?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Daniel Provis
Rank
Userlevel 1

All sorted by using the suggestion from @WelshPaul 

Much better call quality and less call drop out with 5g turned off !

 

Mohammed
Rank
Userlevel 7
Badge +10

All sorted by using the suggestion from @WelshPaul 

Much better call quality and less call drop out with 5g turned off !

 

Glad to hear that @Daniel Provis,

Thanks for letting us know 🙂

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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