Please tell me how I can cancel both sim cards I ordered under our free cooling off period as I have spent all morning trying to contact you, to no avail and I don't want to join a company where I can't get in touch, therefore, I will be cancelling my Direct Debit agreement with my bank today.
Best answer by Michelle
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+8
Hi
Have you tried contacting our Live Chat team?
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Thanks
Michelle
iD Mobile
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