Question

Please I need help

  • 4 August 2023
  • 4 replies
  • 24 views
L
Rank
Userlevel 1

ID Mobile has sent me a text saying my new SIM is activated. I didn’t order one, and now my signal is gone. 
 

How do I get my current SIM back working on the network?

 

I’m now 2 days trying to sort this out, while on holiday.

 

Please help

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

I’d recommend talking directly to iD customer service @LEEJA. 

Use the iD online live chat, Facebook Messenger, or Twitter (X) DM to get assistance with this issue.

The agents work until 8pm on weekdays (6pm at weekends).

It seems you’ve also posted about the same thing happening 2-months ago, also when you where on holiday overseas - how did iD Mobile fix the issue on that occasion?

 

L
Rank
Userlevel 1

Thanks for the message. 
 

I tried live chat but have been continuously told they’re too busy and to try later…. 
 

last time, they were able to switch network back to my SIM. 
 

they’ve contacted me so hoping they can sort out again, but really losing confidence in this network that it won’t just keep happening!

andewhite
Rank
Userlevel 8
Badge +9

Yeah, when things are working iD Mobile are great. 
When things go wrong, iD can be very frustrating to deal with @LEEJA. 

@Mohammed replied to your other topic about this issue - unfortunately, the iD staff only read user posts in this forum once a day @LEEJA. Some days nobody from iD reads user posts.

I’d expect it’ll take several days or more, before iD fix the issue if you’re using this forum for communicating with iD.
 

Kash
Rank
Userlevel 7
Badge +7

@LEEJA,

We are responding to all PM’s as quickly as possible.

I have now responded to your PM and we will be happy to assist you from there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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