Question

Poor signal strength

  • 6 September 2023
  • 1 reply
  • 22 views

Just popped the sim into my phone for the first time and am getting a download of 2.47 Mbps and upload of 0.09.  No VPN in use.  Tried it in 2 different phones (Samsung and Pixel 6) - similar speeds. Packet loss is 95% and it’s using a London mast (I’m in CB7).  

 

Looks like coverage in our house doesn’t match the map. Has anyone ever seen an improvement, over time, when seeing these speeds? I’ll bin the sim if there’s no chance of improvement. I can’t be bothered to go through mindless troubleshooting questions that try to blame the phone or its settings when it’s the network coverage that’s poor.  


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1 reply

Userlevel 7
Badge +4

Hi @AntI28 

 

Please could you provide the full postcode?

 

The coverage map is an approximate and it’s possible that congestion is causing slower speeds, however if the speeds and coverage aren’t right for you iD Mobile offer a return based on being unhappy with the signal within the first 30 days.

 

Tom

Why iD Mobile?