Trying to do this but keepsĀ giving an error. All details are 100% correct. Live chat on this doesn't seem to be working and can't find a number anywhere to call...
Best answer by andewhite
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Port Form says Incorrect Details (PAC)
Userlevel 1
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Userlevel 3
Trying to do this but keepsĀ giving an error. All details are 100% correct. Live chat on this doesn't seem to be working and can't find a number anywhere to call...
Hi there
Ā
Also, please can you try re-entering all your details again, but with your surname written in all capital letters?
Ā
Please try both of those and let us know how you get on, and we will look to assist further if you are still unable to process the port.
Ā
Best wishes,
Tyler
Userlevel 1
Trying to do this but keepsĀ giving an error. All details are 100% correct. Live chat on this doesn't seem to be working and can't find a number anywhere to call...
Hi thereĀ
Ā
Also, please can you try re-entering all your details again, but with your surname written in all capital letters?
Ā
Please try both of those and let us know how you get on, and we will look to assist further if you are still unable to process the port.
Ā
Best wishes,
Tyler
I canāt get back tot he form anymore. Iāve been trying every since I posted this, but as soon as I posted this I realied that the form no longer loaded either. Everytime I try it I get the same as when I try live chat -Ā The requested URL was rejected. Please consult with your administrator.
Your support ID is: 11359367008206540546
I canāt use the form, I canāt access live chat and the automated phone line is useless, so I have no way of speaking to anyone about sorting this other than going back to Curryās and returning the phone.
Ā
To confirm, yes the transaction number is the correct one beginning with ā4ā. I triple checked all the details and submitted them about 5 times, before then realising that both the form and live chat give the above error on both my computer and on my mobile using the ID Mobile app.
Userlevel 8
+9
Make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile website
The cookies used with the iD Community cause this problem, if you try to access pages on the main iD website, while signed-in to your iD Community account.
š
Userlevel 1
Make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile websiteĀ
The cookies used with the iD Community cause this problem, if you try to access pages on the main iD website, while signed-in to your iD Community account.
š
Wow, thank you! Iāve worked in IT most of my adult life and I canāt believe that is what caused the error! Haha
Only thing is, Iām still getting the same error saying when trying to access my PAC the is a problem with the details Iāve entered. Again, triple checked and everything is correct. At least I can use the live chat tomorrow when itās open. Thanks!
Userlevel 8
+9
Try entering your SURNAME in CAPITAL letters
šĀ
Userlevel 1
Try entering your SURNAME in CAPITAL lettersĀ
šĀ
Perfect, thank you!
When i tried to port i didnt have a community log in created yet.Ā
Userlevel 7
+7
Hi
I can see that we have responded to your post elsewhere.
Please get back to us there and we will be happy to help.
Ā
Kash
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