Question

Port from EE

  • 11 November 2022
  • 2 replies
  • 37 views
Pthiggs
Rank

I have had confirmation that my number has ported over from EE. I can call and message out, but I can't receive calls or texts. Fortunately what's app works. I have tried lots of things suggested already,  ie off and on, flight mode on and off and checking the sim in another phone (same issue ) 

 

Any help please?

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Pthiggs, sounds like a split-port if you can send texts and call out but, not receive calls or texts.

The iD number porting team would need to fix this @Pthiggs.

Get in-touch with an iD agent by:

  1. Send iD a private message on facebook (using Messenger).
  2. Send a DM (direct message) to iD on Twitter.
  3. Use the online chat service at https://idmobile.co.uk/live-chat - iD agents work 9am - 8pm on weekdays (8am - 6pm at weekends).

Otherwise, just wait here for an iD moderators to reply to your post, although they’re around 4-5 days behind real-time currently.

Good luck @Pthiggs. 

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Pthiggs,

Have you been able to get this raised since or do you still need help?

It sounds like a partial port which needs to be raised to our TechTeam.

Mohammed

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