Their motto 'we are a company that care', erm that's far from the truth.
***18th Dec- heard nothing again had to again go on live chat to be told same story and that they don't know why a manager has not called back. Also lost a 3250 order today as someone thought i was out of business as its been disconnected. DisgustingÂ
**17th Dec - still nothing. Shambles however payment is coming out TOMORROW. WTF
*further update spoke to them on phone 15 December for manager to ring me told would be within 24 hours - NOT HAPPENEDÂ
At the minute a joke of a company. This is the email i sent after speaking with someone on Wednesday. When i spoke to them i was told said they would get it sorted in 48 hours (after seeing below more time and me being reasonable). 48 hours later their response is we want another 72 hours. 😡😡😡😡
Email Summary :
December 3rd placed orderÂ
Switch date was meant for December 8th
I communicated firstly on the 8th at 1730 to be told to wait until after 6pm and it would be done, that didn't happened.Â
I communicated again on the 9th for which i was told their was a delay due to a missing file within the transfer to wait 24 hours to be resolved. They said they had communicated that with technical to resolve. I was offered 16 compensation at this point and also given a complaints reference number.Â
I also communicated with talk mobile to ask abiut the missing file they explained they have sent everything at their end (also attached)Â
Sunday 10th never happenedÂ
Monday 11th i again communicated with you to be told again please give technical another 24 hours but this time the complaints team would communicate with me too within 24 hours.
Tuesday 12th nothing again happened sonat 1930 i contacted you to be cut off because you closed at 20.00.Â
Wednesday 13th i was on webchat over 1 hour to be told that it hadn't been sent to technical at all and that they would now do it and it would take a further 48 hours.
At this point i was fuming and asked to cancel but i couldn't even do that without losing the number.Â
So I contacted via telephone and spoke to mousaf who listened, explained abiut the missing file again and still no real update on what i was told on Saturday. I have to wait up to 48 hours again as its now with technical.Â
As i explained i have had this number over 10 years and i use it for work purposes and so close to Christmas i am losing business because my customers have that number, i could also be getting bad feedback because again i can't have access to this number.Â
Its absolutely not on this, me having to chase you for a number that was suppose to be transferred last Friday. I keep as you can see keep getting told, wait a further 24 or 48 hours and nothing is been done.Â
I need my number back.
It is outrageous the amount of time and money lost in communicating with you. You have sent me my direct debit confirmation through post for something i cant have access to through mt own nunber.
I am expecting a call, a resolution and this sorting within 48 hours.