I have brought my number from Tesco mobile and was given the date of 19/06/23 for my number to port.
The port did not happen on that day. I contacted live chat and they offered solutions to rectify such as resetting network, switching off imsg etc, none of which worked.
I was told the complaint team would contact me within 48hrs, they have not.
I was told the technical team would fix this within 48hrs but they have not.
Initially my ported number was making/receiving calls, now it will not receive incoming calls or SMS and states invalid number so I don’t know how the complaints team are going to contact me as they have not at this time.
I cant access any of my apps as i can’t receive OTP from Apple, whatsapp etc.
The live chat have advised that they are still waiting for my previous provider to ‘transfer files’. This is now five days after the port date and still nothing. I find this hard to believe and was under the impression the new provider were to facilitate the porting process?
Does the number need to be ported again, do i need a new SIM?