Hi im having big issues number was to be ported from tesco yesterday between 8 and 10, old phone died new one i thoughtbworking BUT i cant receive texts or calls i can call out and the number is correct, its my buisness line so massively important , i was told 24hr max so im not very happy, my daughter on id and can call me and text????? But nobody else doesnt seem be a call center either begining to think this was a bad idea plweeeesase help, samsung s22 ultra
porting seems to have failed
Userlevel 1
This topic has been closed for comments
Userlevel 8
+9
Okay
Nor do iD Mobile have a call centre - there’s no telephone support because iD Mobile help & support is 100% online.
This public forum is not the place for timely support - it’s mainly somewhere that iD users try to help one another. Your best options for quick online support are:
- Send iD a private message on facebook (using Messenger).
- Send a DM (direct message) to iD on Twitter.
- Chat online at https://idmobile.co.uk/live-chat - the iD agents work 9am - 8pm weekdays (and 8am - 6pm at weekends).
Good luck
Userlevel 1
Great im a plumber so buisness and social line, i was directed here to get help 😪 thanks i think
Userlevel 8
+9
Okay
The iD moderators seem to try and read forum posts once a day but, they’re currently about 4-5 days behind real-time. Your best options for quick online support are:
- Send iD a private message on facebook (using Messenger).
- Send a DM (direct message) to iD on Twitter.
- Chat online at https://idmobile.co.uk/live-chat - the iD agents work 9am - 8pm weekdays (and 8am - 6pm at weekends).
Userlevel 1
Ok thankyou ill try the chat again😄
Userlevel 8
+9
Ok thankyou ill try the chat again😄
Good luck
Most number port issues get passed to the tech team who are understaffed and overworked.
Userlevel 1
Hi again still stuck here now been 4 days without a phone chatted to online 3 times keep being told be "today" and not happening i neeeeed help😪
Userlevel 1
I submitted the pac code friday afternoon
Userlevel 8
+9
I submitted the pac code friday afternoon
If submitted before 17:30 last Friday then port should have been completed by 14-Nov-2022.
If submitted AFTER 17:30 last Friday then port should have been completed by 15-Nov-2022.
🍀
Userlevel 1
Was before mate and told be done by end of play monday by carphone warehouse, finally sorted at 12 noon today spoke/text a very helpfull guy who said i can sort that for you and 1 hour later boom as was sorted, im back haha
Userlevel 7
+10
Glad to hear it got sorted in the end
Thanks for letting us know!
Mohammed
Userlevel 1
All seem well apart from odd person says when i text its still not my number any ideas😁
Userlevel 8
+9
All seem well apart from odd person says when i text its still not my number any ideas😁
Try turning OFF the “Chat features” option in the Messages app on your handset.
Good luck
Userlevel 1
Thankyou ill try that😁😁😁
Userlevel 7
+7
We hope that
However if you require further assistance, please feel free to post to us here.
Kash
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