Hi
I requested my number to be ported over to ID Mobile, This was due to happen on Monday 11th December. At lunchtime on 11th my old sim card went dead, this was a promising step in the transfer happening. It then got late on Monday and my old number had never appeared on my new sim. Long story short my number still hasn’t been ported! It’s now been 5 days without my number and not one person and ID gives a s**t. I have had 2 complaints raised and i have not heard a thing from anyone. When i contact ID on the live chat i just get told the same thing as it appears many people on here get told and that that they are waiting for ‘files to be exchanged’ I have checked with my old provider who confirms the number has been fully ported out of their system and therefor the issue is solely with ID. When i contact live chat for an update all they do is copy and paste the same message from monday and supply absolutely no update to the situation at all. I’m now unable to access any of my account as i can’t get any access codes sent to me as they are going to my number that is now disconnected!
I have put in a complaint with Ofcom regarding this matter!
I simply want an actual update without being give a load of BS about the situation and when it will be resolved! it’s safe to say that my number is likely to be ported away from ID the second it becomes active! that is of course if it ever gets ported over correctly.
Please stop BS your customers with the same ‘technical issue’