I am new to ID and when I tried to register on this community page it said my email account was already registered, so I pressed the forgot password and received an on screen message saying an email has been sent to reset my password. I never received the email I am now logged in via my Facebook account but I am now worried that someone else is using my email address. Can you help please.
Hey
Please note, that the Community and our Website Self-care service are 2 separate accounts.
I’ve only found 1 account tied to this email you’ve used for your account.
Community usernames are not emails but text usernames. In your case it’s Hgap
You may be referring to the Self-care log-in which the username is in email format and this is how you manage your account.
The Community is just a forum for discussion.
Mohammed
I have only just switched to ID, so tried to register on here, it said the email address was already registered so asked for password reset but didn’t get any email, definitely using the correct email address.
Hi
If you request a password for a used email address you should get that reset password email, if you don’t it’s possible no account was registered with that email address.
Are you definitely trying to register with the correct email address? Autofill isn’t interfering in any way?
Tom
So why then when I tried to register with my email it say email address already registered?
No idea. I just tried the link to reset my password and I received the email almost immediately.
So why then when I tried to register with my email it say email address already registered?
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.