Question

Problem with PAC code

  • 11 December 2023
  • 4 replies
  • 34 views
M

I have searched the community but none of the proposed methods have worked. 
 

I am trying to switch from Vodafone but I am getting the following error:

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”

 

I have tried entering my surname as capitals and my transaction number begins with a 4.

 

any help much appreciated.

 

thanks

 

 

4 replies

andewhite
Rank
Userlevel 8
Badge +9

You can also submit a PAC using their online iD Live Chat service, by speaking to a customer service agent. 

Chat at https://idmobile.co.uk/live-chat (via popup window in a browser). 

Unfortunately, the agents only work until 8pm on weekdays (6pm at weekends). 

Otherwise, you can leave iD support an out-of-hours private message with Facebook Messenger, or by X (Twitter) DM @Mohkha.

 

M

I tried the live chat but was waiting for over an hour and then got disconnected.

unfortunately I do not have Facebook or twitter.

Is there another way I can get some help?

andewhite
Rank
Userlevel 8
Badge +9

I tried the live chat but was waiting for over an hour and then got disconnected.

unfortunately I do not have Facebook or twitter.

Is there another way I can get some help?

Unfortunately not @Mohkha. 
iD Mobile are 100% online for help & support, and don’t have a telephone support helpline. 

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Mohkha,

Welcome to the Community!

We did have some issues with porting but this has since been fixed.

Please let us know if you still require assistance and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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