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proof of purchase for insurers

  • 15 February 2022
  • 6 replies
  • 59 views
Chris Scott
Rank

Please email me this for my iPhone 11.

must include imei 

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Best answer by Rory 17 February 2022, 15:12

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Chris Scott,

The iD Mobile Live Chat service really is the fastest way of getting this sorted.

Make sure you start your chat between 9am - 8pm weekdays or 9am - 6pm weekends.

You should type “talk to a person” once you get connected, to avoid the 24/7 chat-bot.

Chatting in the above time periods means you get through to a real person in iD customer support.

Anyway, good luck.

 

Chris Scott
Rank

Hey,

 

I already went there and they just said to email documents@idmobile.co.Uk but I did this twice and haven’t had any reply.

andewhite
Rank
Userlevel 8
Badge +9

That is really awful customer service @Chris Scott.

You could try sending a PM on their social media - facebook or twitter.

There should be iD agents helping 8am - 8pm weekdays and 9am - 5:30pm weekends.

Otherwise, hang on for a reply from iD, to this post, at a later date.

Anyway, good luck.

Rory
Rank
Userlevel 5
Badge +6

Hey @Chris Scott, I believe we’ve already provided this via Facebook. If there are any issues, just drop us a line there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Chris Scott
Rank

Hi Rory 

 

thanks for your help. They also want proof of usage from 8 feb 2022 can you send me this too.

thanks again

 

chris

Kash
Rank
Userlevel 7
Badge +7

Hi @Chris Scott,

Do you still require assistance with this or did you manage to get it resolved over Social Media?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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