Would a downloaded PDF copy of your latest, or a recent iD Mobile utility bill, be acceptable @dwilde17?

If so, login to your iD account online at https://my.idmobile.co.uk and download a PDF copy of a bill.

Sorry a bill isn’t sufficient. 

“Proof of usage should include the device make, model, IMEI number and the first and last date the device was used.” 

Okay @dwilde17, iD community members like myself can’t access this type of customer account information. 

You’ll need to hang on here until someone from iD reads your post, which may take a day or two. 

Otherwise, you can also get assistance by using iD live chat, Facebook Messenger, or Twitter DM. 

The agents work until 8pm on weekdays (6pm at weekends).

Thanks! Live chat isn’t working at the mo so will wait for an ID guy!! 

Hey @dwilde17,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I need a copy of proof of usage document for an insurance claim. Have been trying to speak to live chat but keep getting kicked off it. Is there any other way to access this document? Many thanks

Hi @Tom Tank 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom