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Proof of Useage and Blacklisting

  • 15 February 2021
  • 7 replies
  • 92 views
sara smith
Rank
Userlevel 1

Hi there,

Please can I get some help blacklisting my mobile phone and also receiving a proof of useage. I’ve tried contacting you on facebook and it is extremely frustrating not being able to get anywhere.

Please please help.

Thanks 

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Best answer by Michelle 20 February 2021, 13:53

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7 replies

Will
Rank
Userlevel 6
Badge +8

Hi @sara smith,

 

We’ll drop you a private message to get you sorted with both of those things.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
sara smith
Rank
Userlevel 1

Can someone please get back to my DM? 

Will
Rank
Userlevel 6
Badge +8

Hi @sara smith,

 

Someone will always get back whenever they’re able to.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
sara smith
Rank
Userlevel 1

Hi Will. Can you get back to my DM then if you are able to reply to this? I have provided all the details you required. Please confirm next steps.

Many thanks,

Sara

Will
Rank
Userlevel 6
Badge +8

Hi @sara smith,

 

I can’t sorry. As soon as someone is able to though, they will do.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
sara smith
Rank
Userlevel 1

I still haven’t received a PDF copy of the proof of usage.. not sure what the hold up is on sending one email. Would really appreciate a response as this has dragged on now for nearly 5 days.

 

Michelle
Rank
Userlevel 5
Badge +8

Hi @sara smith 

 

We are sorry for the time taken; as we are not a live chat service, requests can take slightly loner via this platform. 

I can see we have been in contact with you via PM and we’ll continue to communicate via this platform.

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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