Hi I’ve recently become an ID customer as I have brought an iphone 15 contract with yourselves which included a sim with unlined 5g data, I work in Birmingham and live very near to it and have check the coverage in my area all being very high and I haven’t once had more than 2 bars of 5g on my device I’m constantly having to hotspot others due to having no data coverage or ability to call anyone. I am very disappointed with the coverage I am experiencing and I’m a bit stuck due to the fact that the phone is included in my contract so it’s not as if I can cancel or return it.
I am need of help and assistance as I’m really not happy with the services I am being provided which is a shame because I was told really good reviews about this company and so far I have yet to see any of those results.