Question

Recieved my phone, but I've been sent no Sim card or eSIM. What do I do now?

  • 9 June 2023
  • 4 replies
  • 63 views
A
Rank

Was delivered the Motorola Razr Ultra this week, just the phone and a bunch of emails saying you’re all set up. No details about sim cards or network setup. What do I do now? 

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4 replies

Mohammed
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Userlevel 7
Badge +10

Hey @aarocoat did you still need help or have you been able to get this resolved since?

If you upgraded to a new phone contract, then you would keep the same SIM as we don’t send SIMs with phone upgrades.

The new plan should be showing on your account.

Mohammed

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andewhite
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Userlevel 8
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For iD online live chat try https://idmobile.co.uk/live-chat - the support team work until 8pm weekdays (6pm at weekends).

Did you order your new Motorola SIM-free from iD Mobile?

A
Rank

Thanks for the reply.

 

I ordered a new phone, but I’m an existing pay-monthly customer which I’m wondering if that’s why I wasn’t sent one. 

How do I get to the online chat? 

 

andewhite
Rank
Userlevel 8
Badge +9

Are you a new customer, or did you get an upgrade via your iD account @aarocoat? 

New customers should get an iD SIM with their new phone.
If you didn’t you can get a replacement SIM from any branch of Currys, or use the online live chat to order a replacement.

If you upgraded, then use your existing iD SIM card, assuming it fits in your Motorola Razr.

 

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