Question

refund

  • 29 April 2021
  • 5 replies
  • 31 views
P
Rank

It has come to light you have been taking the direct debit out twice a month instead of just the once so I need a refund please 

5 replies

Will
Rank
Userlevel 6
Badge +8

Hi @princesssarahpercy,

 

That doesn’t sound like something we’d do. How long has this been going on for? Are both the amounts being taken the same?

 

Also, have you performed an upgrade or tariff change recently?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

We did one last year and kept the same number. Both amounts are the same just been taken on different dates.

Will
Rank
Userlevel 6
Badge +8

Hi @princesssarahpercy,

 

We’ll drop you a Private Message now so we can investigate this further for you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

It’s my sons number who is at school. Can you send me a private email and I will do it that way

Will
Rank
Userlevel 6
Badge +8

Hi @princesssarahpercy,

 

I’ve sent it to your profile on here. Just select your profile and you’ll see it under notifications.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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